Payment and shipping
Is it possible to return or get a refund for my items?
Due to the nature of the products and in order to respect the health standards in force, no item is refundable, returnable or exchangeable.
Your purchase is not conform?
Contact our team by phone at (514)-418-4556
What payment methods are accepted?
We accept the following methods of payment :
Visa, Mastercard, PayPal
**CHARGE WILL APPEAR ON YOUR CREDIT CARD STATEMENT AS "PAYPAL *BRIOUTE"
What are the costs and delivery delays?
Delivery is FREE for all orders over 38$CAD in CANADA & USA.
Below we charge 5.90$CAD.
We ship orders within 48 hours. Some delivery delays can be expected due to extensive security measures, including physical distancing, which increase the processing time for Canada Post to handle high volumes of packages.
There is risk that your order could be delayed by Canada Post. Please find more information here.
Do you ship to USA?
Yes! Delays are a bit longer.
How will I know when my order has been shipped?
Once your order is on its way, you will receive an email notification confirming shipment (be sure to check your junk mail).
Is the mask comfortable to wear?
Our reusable masks is made to fit the lines of the face perfectly. We use materials that dry quickly and allow for natural breathing and optimal comfort. It is important that the mask and face shield provide you with freedom of movement to continue your daily activities.
Can your masks be worn in hospitals and health centres?
Our reusable masks are handmade and non-medical masks. However, as recommended by Health Canada, it is preferable to wear a mask for everyone in order to be protected and to protect others. Inserting PM2.5 filters enhances protection.
Some health care workers use our masks for clients, visits or even outside of working hours. The important thing is to have the most appropriate protective equipment for the situation.
PM2.5 Filters – Easy to Use Replaceable Inserts for Face Masks
A PM2.5 filter offers an alternative way to increase the filtering performance of a cloth mask. The easy-to-use replaceable filters can be inserted in the inside pocket of a cloth mask.
Our masks come with a pack consisting of (2) PM2.5 mask filters (adult mask size).
PM2.5 mask filter is a 5-layer activated carbon filter that can be inserted to cloth masks to improve the filtering performance. These filters are meant to be inserted into the filter pocket of equipped masks to provide extra filtering performance.
Easy to use: insert in the inner pocket of your cloth mask.
Filters can not be washed or reused.
Note: Always remove the PM2.5 filter before washing your face mask.
How long does the PM2.5 filter last?
The PM2.5 filter longevity will depend on how much it is used and the intensity of particulate matter in the environment it is used.
How to wear a mask?
Before putting on a mask, wash your hands with a hydro-alcoholic solution or with soap and water.
Put on the mask, holding only the elastics, to cover the nose and mouth and make sure it fits snugly over the face.
Avoid touching the mask; if you touch a used mask, change the mask and wash your hands.
Replace the mask with a new mask when wet.
To remove the mask, remove it from behind while holding the elastics, place the mask immediately and directly into the washing machine.
After removing the mask, wash your hands with a hydro-alcoholic solution or soap and water.
Machine wash in hot water. Hang dry.
Fit: Do you have different sizes?
Our masks are One-size-fits-all for adults . We purposely made them snug.
How do I wash my mask?
There are two options when it’s time to wash your mask:
You can wash it in hot water (60°C-75°C) with detergent for about 30 minutes and le it air dry. However, since our masks are made of fabrics such as cotton, we recommend that you wash them in cold water (15°C-55°C) and let them air dry for 48 to 72 hours to minimize the risk of them shrinking in the wash.
In any case, it is important to wash it after each use and to limit contact with hands.
Can I wash my filter?
It is not recommended to reuse a filter as it acts as an additional barrier to the mask. Therefore, it is preferable to purchase several filters and replace them when necessary.